公司名称 : Jumia - Chief Operations Officer

工作类型 : 全职

所属部门 : Functional Leadership

行业类型 : 电商

工作城市 : 肯尼亚内罗毕

发布时间 : 2019-05-16

Chief Operations Officer, Kenya

Co-CEO of Jumia, Jeremy Hodara will be in Shanghai/Shenzhen and Beijing next week and would really like to meet the applicants. 

Here are some key highlights on Jumia: https://group.jumia.com/

- Jumia is the first e-commerce plateform in Africa, it is a 100% Africa 100% Internet company

- It is also the first African technology company to list on the New York Stock exchange

- We have different business lines: Jumia ecommerce, Jumia Food, Jumia travel, Jumia Pay

- Our 4500+ employees are based in 14 countries in Africa, and our headquarters is in Dubai.

Job description:

The Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.

Key Responsibilities:

1. Management & recruitment

  • Managing the country’s teams / efforts in terms of customer and vendor experience, customer service, production, IT local resources.
  • Leading recruitment when necessary.

2. Leadership & influencing

  • Interacting with other local & central teams to explain projects & solicit support.

3. Projects/routines definition & execution

  • Understanding the central improvement projects and ensuring their sharp and timely local execution
  • Ensuring harsh execution of the centrally defined routines
  • Developing Customer & Vendor Experience awareness.
  • Collecting detailed feedbacks from customers & vendors
  • Feeding central team with their synthesis and the related necessary improvements

Skills requirement:

1. Strong experience (>6 years) in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.

2. > 8 years total experience

3. Strong inter-personal skills: convince the people and your team that you are making the right decisions

4. Ability to manage efficiently multiple teams

5. Hands on & results oriented - excited by solving problems yourself

6. Well organized

7. Strong analytically (good with numbers & analysis - we have a lot of them!)

8. Excellent communication skills in English

We offer:

1. A unique experience in an entrepreneurial, yet structured environment

2. A unique opportunity to help build & shape a growing African ecommerce giant

3. The opportunity to become part of a highly professional and dynamic team

4. Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)

More information:

https://africainternetgroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=2b8915ec-f326-4784-967b-730f1101dfdf