公司名称 : Jumia - Chief Operations Officer
工作类型 : 全职
所属部门 : Functional Leadership
行业类型 : 电商
工作城市 : 肯尼亚内罗毕
发布时间 : 2019-05-16
Chief Operations Officer, Kenya
Co-CEO of Jumia, Jeremy Hodara will be in Shanghai/Shenzhen and Beijing next week and would really like to meet the applicants.
Here are some key highlights on Jumia: https://group.jumia.com/
- Jumia is the first e-commerce plateform in Africa, it is a 100% Africa 100% Internet company
- It is also the first African technology company to list on the New York Stock exchange
- We have different business lines: Jumia ecommerce, Jumia Food, Jumia travel, Jumia Pay
- Our 4500+ employees are based in 14 countries in Africa, and our headquarters is in Dubai.
Job description:
The Jumia Kenya COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
Key Responsibilities:
1. Management & recruitment
- Managing the country’s teams / efforts in terms of customer and vendor experience, customer service, production, IT local resources.
- Leading recruitment when necessary.
2. Leadership & influencing
- Interacting with other local & central teams to explain projects & solicit support.
3. Projects/routines definition & execution
- Understanding the central improvement projects and ensuring their sharp and timely local execution
- Ensuring harsh execution of the centrally defined routines
- Developing Customer & Vendor Experience awareness.
- Collecting detailed feedbacks from customers & vendors
- Feeding central team with their synthesis and the related necessary improvements
Skills requirement:
1. Strong experience (>6 years) in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.
2. > 8 years total experience
3. Strong inter-personal skills: convince the people and your team that you are making the right decisions
4. Ability to manage efficiently multiple teams
5. Hands on & results oriented - excited by solving problems yourself
6. Well organized
7. Strong analytically (good with numbers & analysis - we have a lot of them!)
8. Excellent communication skills in English
We offer:
1. A unique experience in an entrepreneurial, yet structured environment
2. A unique opportunity to help build & shape a growing African ecommerce giant
3. The opportunity to become part of a highly professional and dynamic team
4. Unparalleled personal and professional growth (our longer-term objective is to train the next generation of leaders for our future internet ventures)
More information:
